Customer Service

Counterfeit Products FAQs

How can I make sure that I purchase authentic Titleist product?

To ensure that you purchase authentic Titleist product, always buy from an authorized Titleist retailer.

Our products are primarily sold at golf courses, off course golf specialty shops and certain sporting goods stores. Authentic Titleist products should not be sold at flea markets.

In addition, authorized Titleist accounts are not permitted to sell new Titleist products on Internet auction websites. When you make purchases in these unauthorized locations, there is a much greater chance that the products offered are counterfeit.

To find an authorized retailer, please see our Golf Shop Locator.

I think I purchased a counterfeit Titleist product, what can I do?

You should contact the seller immediately. Most online auction websites have policies to protect a buyer against this type of activity.

To view eBay’s policies, please see www.ebay.com, or click here.

You can also share this information with Acushnet. Please note that Acushnet can not reimburse you for your purchase of counterfeit product. But you can help stop this practice by sharing your experience with us.

How do I report counterfeit Titleist product?

Please click here to report counterfeit Titleist product. To read the complete Counterfeit Product Notice click here. This information will aid our efforts in stopping this practice.

Don't see your question listed above or in one of the categories? Click here to email customer service