Customer Service

Golf Balls FAQs

How long do golf balls last? What conditions should they be stored under to maximize life span?

Today's Titleist golf balls can be safely stored for five years or even more, as long as they're kept away from excessive heat. Attics and cars, for example, can get very hot during the summer and can dramatically shorten a ball's life. Normal indoor conditions should be fine for storage.

You should also consider that golf ball technology is improving rapidly, so if you're playing balls that were made more than a couple of years ago, you may be missing out on improvements that have been made to that model, not to mention completely new models.

Why are the numbers on golf balls red and black?

Back in the days when golf balls were available in a choice of compressions, it was our convention to use red player numbers on the 90 compression versions and black numbers on the 100s. Today, however, the compression of a golf ball is engineered into the product to produce a specific set of playing characteristics. Thus, compression options are no longer offered, so the color of the player number is just an aesthetic decision on our part.

What are the numbers for on golf balls?

The numbers are there to help you identify your ball on the golf course. In a dozen box, you get three each of four different numbers. If you should happen to play with someone using the same model of ball, you can agree in advance to play different numbers. That way, you can always tell which one is yours.

It's still a good idea to put your own personal mark on the ball using a permanent marker. That way, there will be no confusion even if someone else on the golf course is playing the same model and number as you are.

What is the difference between Pro V1 Practice and Pro V1 X-out golf balls?

Thank you for your inquiry regarding the differences between Titleist Pro V1 Practice and Pro V1 X-Out golf balls.

The Acushnet Company invests significant time and effort to ensure that our products are Best-in-Class in terms of quality, performance and consistency. As such, in the rare event one of our products fails to meet USGA requirements for size, weight, velocity or any other conformance criteria we destroy rather than market such products.

As such, only products that are of a minimal defect are available for purchase. These products are available in two offerings:

1. Pro V1 Practice golf balls are conforming products that differ only due to a cosmetic blemish such as paint, ink or registration of stamping. Pro V1 Practice golf balls do not have any construction or performance deficiencies.

2. Pro V1 X-Out golf balls are also conforming products. However, they usually have a cosmetic blemish and/or occasionally have a minor physical defect that should not significantly affect its performance. More often than not, the physical condition causing the ball to be stamped as an X-Out is so minute that it is not recognizable by the player.

Both products may be used in the casual round of golf including those with scores posted for handicaps, and most competitions, with the possible exception of high level competitions invoking the Local Rule requiring balls to be on the List of Conforming Golf Balls. Please refer to the USGA Official Rules on the subject listed below for your reference:

Q: May I use a ball stamped with "Practice" or "X-Out" to play a round of golf?

A: Our present policy provides that if the List of Conforming Golf Balls or the One Ball Condition is in effect, a practice or logo ball may be used provided the other markings on the ball (i.e., pole and seam) correspond exactly to a ball listing on the current List of Conforming Golf Balls. Balls labeled with ''PRACTICE'' or a circled ''P'', are essentially treated as a logo ball (such as a Mickey Mouse emblem). A player's name stamped on the ball is also acceptable. However, the original ball markings (i.e., pole and seam markings) must be readable in order for a Rules Official to determine whether that ball is on the List of Conforming Golf Balls. X-Out balls are not permitted to be used in any competition in which the List of Conforming Golf Balls or the One Ball Condition is in effect. However, if neither of these Conditions are in effect, X-Out balls may be used because all balls are presumed to conform unless they have been tested and found not to conform or are obviously non-conforming (e.g., too small or too heavy). (See Decisions 5-1/4 and US/5-1/101).

As a result of the potential for an X-Out to be non-conforming if tested, we do not recommend using this model during tournament play.

We appreciate you allowing us to clarify this matter and wish you much success with your game. Thank you for making Titleist an integral part of your game, as well as the #1 ball in golf.

I recently cracked a DT SoLo golf ball during a round of golf. What is Titleist’s cut-proof policy?

All Surlyn-covered Titleist & Pinnacle golf balls (e.g. NXT and DT So/Lo, all Pinnacle models, etc.) are covered by our Cut-Proof Guarantee. This limited warranty states that we will replace any of our Surlyn-covered golf balls 3-for-1 that are cut or cracked during the normal course of play. The definition of "cut during the normal course of play" consists of any cut through the cover resulting from the normal strike of a golf club. The normal course of play does not include any abrasion resulting from a lawn mower, cart path, tree, or any other surface than a golf club. This warranty also does not cover any covers that are scuffed or sheered as the result of normal use.

If you live in the United States and feel your golf ball(s) are defective, we ask that you please return the golf ball(s), along with a note describing the problem (including where you purchased), and your return address to:

Acushnet Company
Attn: Consumer Ball Returns
333 Bridge Street
Fairhaven, MA 02719

Upon receiving the golf ball(s), we will inspect and replace accordingly, should a manufacturer's defect be deemed present. Please keep in mind that any ball cut or scuffed due to contact with a tree, cart path, or any other object outside of "normal use" is not covered under our Cut-Proof Guarantee.

If you reside outside of the United States, please reply to let us know which country, and we would be happy to provide return instructions for that particular region.

Note: The cover of the Pro V1 and Pro V1x features Urethane, a soft material that compresses against the club face on impact. Meanwhile, the NXT Tour features a Fusablend cover. Both of Urethane and Fusablend are materials that transmit a softer sensation to the hands and provide more spin than Surlyn-covered golf ball models. The Pro V1, Pro V1x, and NXT Tour are designed primarily to maximize spin and feel for higher overall performance. For this reason we do not guarantee these models against cutting as we do our Surlyn-covered balls (e.g. NXT and DT So/Lo, all Pinnacle models, etc.).

Only in cases of manufacturing/production defects or cracked golf balls (i.e. cut through to core) will we review the Pro V1, Pro V1x, and NXT Tour models for potential replacement. If you live in the United States and feel your golf ball(s) meet this description, we ask that you please return the golf ball(s), along with a note describing the problem (including where you purchased) to the address referenced above.

We apologize for the inconvenience and thank you for your continued support of Titleist...the #1 Ball in Golf.

How high should I tee the golf ball?

Although largely a matter of preference, teeing height is one of the factors that can affect a player’s launch angle. The optimum ball flight is characterized by a high initial launch angle and flat downrange flight. A player whose launch angle is too low may want to try teeing the ball higher to optimize launch conditions.

A player may also benefit from altering the teeing height depending on the particular shot that is faced. Many players will tee the ball higher in instances where greater carry distance is required and lower when playing that demand greater accuracy. Please click on the following link to view our complete library of playing tips from the pros in our Tips from the Tour section.

http://www.titleist.com/news/tips_from_the_tour.asp?bType=bCategory&bid=27#27

Thank you for your continued support of Titleist...the #1 Ball in Golf

How can I make sure that I purchase authentic Titleist product?

To ensure that you purchase authentic Titleist product, always buy from an authorized Titleist retailer.

Our products are primarily sold at golf courses, off course golf specialty shops and certain sporting goods stores. Authentic Titleist products should not be sold at flea markets.

In addition, authorized Titleist accounts are not permitted to sell new Titleist products on Internet auction websites. When you make purchases in these unauthorized locations, there is a much greater chance that the products offered are counterfeit.

To find an authorized retailer, please see our Golf Shop Locator.

I recently cracked a DT SoLo golf ball during a round of golf. What is Titleist’s cut-proof policy?

All Surlyn-covered Titleist & Pinnacle golf balls (e.g. NXT and DT So/Lo, all Pinnacle models, etc.) are covered by our Cut-Proof Guarantee. This limited warranty states that we will replace any of our Surlyn-covered golf balls 3-for-1 that are cut or cracked during the normal course of play. The definition of "cut during the normal course of play" consists of any cut through the cover resulting from the normal strike of a golf club. The normal course of play does not include any abrasion resulting from a lawn mower, cart path, tree, or any other surface than a golf club. This warranty also does not cover any covers that are scuffed or sheered as the result of normal use.

If you live in the United States and feel your golf ball(s) are defective, we ask that you please return the golf ball(s), along with a note describing the problem (including where you purchased), and your return address to:

Acushnet Company
Attn: Consumer Ball Returns
333 Bridge Street
Fairhaven, MA 02719

Upon receiving the golf ball(s), we will inspect and replace accordingly, should a manufacturer's defect be deemed present. Please keep in mind that any ball cut or scuffed due to contact with a tree, cart path, or any other object outside of "normal use" is not covered under our Cut-Proof Guarantee.

If you reside outside of the United States, please reply to let us know which country, and we would be happy to provide return instructions for that particular region.

Note: The cover of the Pro V1 and Pro V1x features Urethane, a soft material that compresses against the club face on impact. Meanwhile, the NXT Tour features a Fusablend cover. Both of Urethane and Fusablend are materials that transmit a softer sensation to the hands and provide more spin than Surlyn-covered golf ball models. The Pro V1, Pro V1x, and NXT Tour are designed primarily to maximize spin and feel for higher overall performance. For this reason we do not guarantee these models against cutting as we do our Surlyn-covered balls (e.g. NXT and DT So/Lo, all Pinnacle models, etc.).

Only in cases of manufacturing/production defects or cracked golf balls (i.e. cut through to core) will we review the Pro V1, Pro V1x, and NXT Tour models for potential replacement. If you live in the United States and feel your golf ball(s) meet this description, we ask that you please return the golf ball(s), along with a note describing the problem (including where you purchased) to the address referenced above.

We apologize for the inconvenience and thank you for your continued support of Titleist...the #1 Ball in Golf.

How can I order custom-imprinted golf balls?

Thank you for your question regarding Titleist golf balls. For more information on our custom capabilities, please go to http://www.titleist.com/golfballs/customimprinting.asp to try our online custom ball module to create your own custom golf ball and packaging. You can then print out your custom design and bring it to an authorized Titleist Golf Shop. The authorized Golf Shop will be able to provide details of our custom golf ball offerings, pricing information and will ultimately be able to place an order through us on your behalf.

To locate an authorized Golf Shop in your area, please visit http://www.titleist.com/locator.aspx?bhcp=1

Thank you for your continued support of Titleist...the #1 Ball in Golf.

I would like to do a school science project on golf ball aerodynamics. Do you have any resources that could help me?

Thank you for your question regarding Titleist golf balls. We would be happy to send you a packet of information that you might find helpful for your science project. Please reply with your name and mailing address and one will ship right away (United States only). The following links from the Technology section of titlesit.com may also be useful to you:

http://www.titleist.com/technology/evolution.asp

http://www.titleist.com/technology/aerodynamics.asp


Thank you for your continued support of Titleist...the #1 Ball in Golf

How can I find Titleist golf balls marked with high numbers (5,6,7,8)?

Thank you for your question regarding Titleist golf balls. The Pro V1 and Pro V1x models are available in high numbers (5 through 8), but unfortunately we do not sell directly to anyone outside of our authorized Golf Shops. Please visit any golf course or off-course golf retailer in your area that sell our products. They will be able to provide pricing as well as place an order through us on your behalf for any item(s) they do not have in-stock at the time.

To locate an authorized Golf Shop in your area, please visit http://www.titleist.com/locator.aspx?bhcp=1

Thank you for your continued support of Titleist...the #1 Ball in Golf.

During a casual round recently I cut a Pro V1 golf ball with an approach shot. What is the return policy under Titleist’s cut-proof guarantee?

Thank you for your question regarding Titleist golf balls. The cover of the Pro V1 and Pro V1x features Urethane, a soft material that compresses against the club face on impact. Meanwhile, the NXT Tour features a Fusablend cover. Both of Urethane and Fusablend are materials that transmit a softer sensation to the hands and provide more spin than Surlyn-covered golf ball models. The Pro V1, Pro V1x, and NXT Tour are designed primarily to maximize spin and feel for higher overall performance. For this reason we do not guarantee these models against cutting as we do our Surlyn-covered balls (e.g. NXT and DT So/Lo, all Pinnacle models, etc.).

Only in cases of manufacturing/production defects or cracked golf balls (i.e. cut through to core) will we review the Pro V1, Pro V1x, and NXT Tour models for potential replacement. If you live in the United States and feel your golf ball(s) meet this description, we ask that you please return the golf ball(s), along with a note describing the problem (including where you purchased), and your return address to:

Acushnet Company
Attn: Consumer Ball Returns
333 Bridge Street
Fairhaven, MA 02719

We apologize for the inconvenience and thank you for your continued support of Titleist...the #1Ball in Golf.

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