Customer Service

Golf Club Customer Service FAQs

Where can I find information about Titleist Demo Events?

You can search for Titleist Demo Events using the Find a Fitter search tool on FittingWorks.com.

What kind of a warranty do Titleist products carry?

Limited One-Year Warranty
Titleist warrants its products for a period of one year from the date of purchase against defects in materials or workmanship. Should any product fail to perform for either of the above reasons, Titleist will repair it or, at our option, replace it with an equivalent product at no charge. If the date of purchase is unavailable, this warranty shall begin on the product manufacture date. Titleist reserves the right to inspect all warranty claims to determine the extent of warranty application. Titleist does not sell or return component parts. All products returned for warranty claims become the property of Titleist. Unauthorized returns will not be accepted. This warranty provides specific legal rights. Other rights may exist, which may vary from state to state. Titleist may amend this warranty policy at any time.

Customer Claims Procedure
To obtain warranty benefits, the defective product and a statement of the claimed defect must be provided to the authorized Titleist Golf Shop from whom the goods were originally purchased.


Limited Liability
Titleist will not be liable for any failure or delay in performance due in whole or in part to any cause beyond Titleist's reasonable control including, but not limited to, strikes, riots, wars, fire, acts of God, or acts of compliance with any law or government regulation. In no event shall Titleist be liable to Buyer for (i) any special, indirect, incidental or consequential damages, or (ii) any damages resulting from loss of use or profit.

Can I buy Titleist grips and headcovers?

Yes, any grip or headcover bearing the Titleist logo may by ordered through any authorized Titleist Golf Shop. You may find your closest Titleist Golf Shop on our web site at http://www.titleist.com/locator.aspx.

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What is the difference between forged and cast clubs? Do I have to be a low-handicap player to play with forged irons?

Forged irons, generally preferred by better players for their feel and playing characteristics, are a suitable choice for golfers of all abilities.

Forging and casting are two processes by which iron heads are manufactured. The forging process generally involves a mild carbon or stainless steel which is heated to a malleable state and then hammered into its finished form. The typical casting process consists of pouring liquefied stainless steel into a cast which, once cooled, yields the finished clubhead. Forged clubs are renowned for their greater feel, playability and versatility with regard to custom fitting options.

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I’m interested in a Vokey sand wedge. How do I know if my swing type falls into the “Digger” or “Slider” category?

The “Digger” player type uses less hand action, a stronger grip, and a steeper angle of attack. This player may position the ball back in their stance and may trap the ball at impact. This player will play their best with a wedge that has a wider sole, more bounce and less camber.

The “Slider” player type uses more hand action with very little tension. This player has a shallow angle of attack and slides the club under the ball. This player will play their best with a wedge that has a narrow sole, less bounce and more camber.

A club’s bounce affects the amount the club will dig into the ground at impact, and comes into play more in the shorter irons and especially the wedges. The bounce angle is determined by measuring the angle of the sole line when the sole is placed on a flat surface (i.e., the angle between the leading edge and the ground). In general, the more bounce, the better the wedge plays in soft sand and turf conditions. The less bounce, the better the wedge plays in firm sand and fairway conditions.

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