Titleist iPad app support

Re: Titleist iPad app support

Mike D., Titleist Staff — Fri, 14 Sep 2012 12:53:21 GMT

Hi Randy,

Thanks for the update. Glad to hear that everything seems to be working again. Feel free to send along any other feedback as you continue to use the app. Thanks again!

- Mike

Re: Titleist iPad app support

Randy A — Fri, 14 Sep 2012 12:51:13 GMT

Mike:

I don't know exactly what happened. But I was watching many of the videos last night with my earphones; this morning when I turned on the app to watch a couple more, the volume is now working. I have no clue what had happened for it now to work. I am still going to check out the thread you suggested. Thanks for your time and your information.

Randy

Re: Titleist iPad app support

Mike D., Titleist Staff — Fri, 14 Sep 2012 12:33:27 GMT

Hi Randy,

Here is a thread I found on the Apple support communities:

https://discussions.apple.com/thread/4068900?start=0&tstart=0

Some of the tips here might be worth trying. Thanks!

Best,

Mike

Re: Titleist iPad app support

Randy A — Fri, 14 Sep 2012 00:55:43 GMT

Mike.

Yes, the sound works with headphones in. And yes, my sound has been working with my other apps (no problems there).

I had my friend do the same thing and he can hear volume with his earphones too. Would there be a setting we need to adjust on my ipad to get the sound to work without earphones?

Again Thanks

Re: Titleist iPad app support

Mike D., Titleist Staff — Thu, 13 Sep 2012 18:51:53 GMT

Hi Randy,

Thanks for the update and details. Quick question, does the sound work when you have headphones plugged in? Also, is the sound working with other apps? Thanks again for the input.

- Mike

Re: Titleist iPad app support

Randy A — Thu, 13 Sep 2012 17:36:25 GMT

Thanks Mike for the quick response.

I will look for the update on weather. My sound issue is not related to mute. I have downloaded ap on my iPhone with no issues. I have a friend who downloaded app on his iPad and told me he has same issue. So,any help will be appreciated.

Thanks again

Re: Titleist iPad app support

Mike D., Titleist Staff — Thu, 13 Sep 2012 16:30:21 GMT

[quote user="Randy A"]

I have just downloaded the title it's app on my iPad. I have allowed the app to determine my location, but it still does not provide weather information. I also do not get sound when I play the videos from the video library. Any help is appreciated. I have already removed the app and reinstalled, still no success for my issues.

[/quote]

Hi Randy,

Thanks for the post. We are currently in the process of finalizing an update that will address the weather issue you are experiencing. Our hope is to have an update ready for download by the end of next week.

As for the sound issue, I just tested the videos on my iPad with the latest version of the app and was unable to recreate the sound issue. Did you check the mute button on your iPad? Sometimes that gets switched into the mute mode inadvertently which could cause the sound issue.

Please let me know if that doesn't resolve the issue and if there are specific videos that do not work for you and we'll continue to troubleshoot on our end. Thanks again and we look forward to hearing from you soon.

- Mike

Re: Titleist iPad app support

Randy A — Thu, 13 Sep 2012 16:06:48 GMT

Re: Titleist iPad app support

Alex T — Wed, 01 Aug 2012 03:44:36 GMT

Hi,

I'm having trouble with the Titleist app for iPhone. When I want to enter my score and chose Indonesia as the country to search for the course, the app just went back to the iOS main screen. But if I choose US as the country to search for the courses, it has no problem.

Please help!

Thank you

Best regards,

Alex.T

Re: Titleist iPad app support

Mike D., Titleist Staff — Sat, 28 Jul 2012 21:18:06 GMT

[quote user="Kieron M"]

Actually I've worked it out. My account is with the UK store and its only available in the US store. Are you planning to make it available outside the US?

[/quote]
Hi Kieron,

Thanks for the update. The app will be available in the UK shortly. Stay tuned!

Thanks again,

Mike

Re: Titleist iPad app support

Mike D., Titleist Staff — Sat, 28 Jul 2012 21:16:34 GMT

[quote user="Kieron M"]

Has the Titleist app been taken down? Can't find it in the app store.

Thanks.

Kieron

[/quote]
Hi Kieron,

Here is a link to the app in the app store. Let me know if you still have any difficulty downloading. Thanks!

http://itunes.apple.com/us/app/titleist/id513061758?mt=8

- Mike

Re: Titleist iPad app support

Kieron M — Sat, 28 Jul 2012 21:16:16 GMT

Actually I've worked it out. My account is with the UK store and its only available in the US store. Are you planning to make it available outside the US?

Re: Titleist iPad app support

Kieron M — Sat, 28 Jul 2012 02:55:44 GMT

Has the Titleist app been taken down? Can't find it in the app store.

Thanks.

Kieron

Re: Titleist iPad app support

Mike D., Titleist Staff — Mon, 09 Jul 2012 12:38:14 GMT

Hi Amy,

Thanks for the post and sorry to hear of the issue you are experiencing. Can you let me know the name of your home course and the location? This will help us troubleshoot the issue and hopefully the team will be able to find a resolution quickly. Thanks in advance and we look forward to hearing from you soon.

Best,

Mike