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Started by :
2 years ago
2 years ago
I just received my new 913D3 thati was fit for and I am consistently hitting it hard left. It is currently set at B2,I would like to be able to move it both left and right as required is there something in the setup I need to adjust? I went back to my 907 and had no problems. Any thoughts?
Recently purchased the 910D (15 degrees) and 910F (21 degrees). However, no wrench came with either club. I talked to Golf Galaxy where they were purchased and they basically told me it was tough you know what. I could purchase the wrench from Titleist or from them for $30. This is complete garbage! It is like buying a car and having the dealer say it does not come with tires.
I also purchase the AP1 irons 2+ months ago and I have been purchasing 12-24 dozen Pro V1 X's with my company logo for the past 15 years.
I can't believe Titleist markets its products like this. I am completely disgusted and am quite likely never to purchase a Titleist product again and will be very willing to tell all who will listen about my recent experience. You can rest assure that I will never go back to Golf Galaxy or Dick's Sports either.
As someone who has been in the personal services business for 45 years, I can't imagine me maintaining clients if I operated the way Titleist operates based on my recent experience.
Yes, I would like a response although I have found that company's typically throw emails like this is the trash can!
Thanks for the post and sorry to hear of your experience. Hopefully we can help turn this experience around a bit. To provide you a little background on the wrenches.
During the initial launch, we received a lot of feedback around the availability of the SureFit Tour wrench if you purchase a 910F, 910Fd, or 910H.
As a result of the feedback we’ve received here and in the field, we provided our fitting and retail partners with an additional supply of extra no-charge wrenches to help consumers that purchase a 910F or H (but do not purchase a 910D).
It sounds like this location may have run out of the no-charge wrenches that were provided, so please give our club concierge team a call (they are in the office Monday through Friday) at 1-888-TITLEIST and they will be happy to help you out.
Feel free to send along any questions and keep me posted after you've spoken with our club concierge team.
All the best,
Well John the people here at titleist are very nice and do go the extra mile to take care of there customer. With that being said i don't work for titleist and can be straight with you. the 910 line has been out for two years now. Its been no secret that the fairways and hybrids didn't come with a wrench. Even most major magizenes and internet review or retail sites mention that these clubs do not come with a wrench. Sounds to me like you didn't get fitted for these clubs or do any back ground checking. On to Marketing. lets think of coast effectiveness #1 most people arn't doing much adjustments to either fairways or hybrids. most consumers never mess with that setting. #2 most customers purchessing these item's already have purchessed the 910 driver thus having a surplus of wrenches laying around. there is your marketing and coast analisys. Now then to your 45 years of persone services business of 45 years of experiance. if i were to come to you with a complaint about your company when you have clearly advertised, marketed and informed the general public for two years that such an item is not free with that product but is avalible for purchess sepreratly. what would you say to that customer. and then there is Golf Galaxy I don't shop there but i did check out there web site. in Bold Red print it tells you the wrench is not included. As for the in store customer service i can't coment. I was contacted during a TM survey a few years ago asking if supplying a wrench was important. I would say your lucky the titleist people are kind enuff to provide you with a contact number and are willing work with you. Hope everything does work out for you.
Cheers greens and fairways
P.S. i'll go back to my porch and yell at kids to get off my grass now hahahaha.
It is unfortunate that you had a sour experience, but I can vouch that Titleist has the BEST customer service - not only in golf - but in any industry. Mike D. and the others at Team Titleist have gone above and beyond in assisting me (and many others on this site) with various matters. As Mike said, the customer service dept. will help you out - so I would recommend in the future that you actually try that first before announcing to the world how bad that customer service is - as disparaging Titleist based on your one poor experience with a salesman at Golf Galaxy probably isn't the most sound practice - as you should understand with your 45 years in the personal service business.
Good luck with the new clubs- you will love them.
Going to a new company will do you no good. Who has the best all around service and products? Titleist. Also you shouldn't be running your mouth about Golf Galaxy and Dicks on this website, they are not Titleist Reps.! They just sell their clubs likewise with all the other brands! If you would have had this experience with a Rep. then yes, I can see why. However the associates at Dicks and GG don't have the same knowledge that a Rep. does. The people here at Titleist have helped me out numerous times with my questions, and getting me extra accessories. Lastly I would like to add Taylormade doesn't sell a wrench either with their fairway woods, so its not just Titleist. Next time check before you go running your mouth. However I would never buy a club from Dicks, they do have terrible service.
Didn't mean to pile on - posted before Simba and your responses and it posted much later. Again, you will love the clubs and the Titleist service.
You failed to answer my concern. That is typical. Put it back on the customer. Simply said, I will no longer purchase any Titleist products. Someone who is in customer service and who really cares for their customer would simply say – I will send you the applicable wrench for your club. A minimal cost to you to show your support for a long-term customer.
My apologies if you feel I didn't answer your concern and if I wasn't clear enough, but if you call our club concierge line at 1-888-TITLEIST they will get a wrench out to you. I would send you one but I don't have access to the wrenches and we just need to make sure we have the correct contact info, so that is the reason for the call. I hope this helps clarify.
So John B i like how you are still asking for free hand outs and still not accepting responsibility for your mistake. If you had simply owned up to your mistake i would have more respect for you but the point still stands. you blamed titleist for your own short coming and still demanded they compensate you. kinda petty and low of you. I understand i might have went a little hard on you in my first reply but i figured someone needed to treat you the way you just treated titleist. (that would be disrespectfully) And buddy knocking my spelling errors doesn't prove your point. only shows you still want a free hand out and try use intimidation to get it. So I'm sure by now you have called the titleist and they have hooked you up. Good for titleist, they are an awsome company. sad for you thow. but enuff about you i think i proved my point all in all i do try to be a nice person and i do wish you well with your new clubs and hope they are as good to you as they are to the rest of us.
Cheers Greens and fairways
You're pretty lucky Titleist did hook you up. If I was them and saw what you posted, I would've ignored you! Completely disrespectful. I can see your concern, but most companies don't include wrenches with the fairways in the first place. Just goes to show you that Titleist puts their customers first. About the grammar mistakes though... Really?
I'm going to lock this thread as I think we've hopefully helped address the initial concern the original poster had regarding the wrench availability.
Here's to more fairways and greens for everybody... I know I'm certainly looking forward to teeing it up again once the mercury soars above 30 degrees here in the east. :)