So, just to be sure, is Titleist repairing  or replacing shafts with these gaps?  If this is repaired and then happens again, are customers going to be able to get a replacement shaft?

Cathi, Titleist Club Concierge

Hi Jonathan, Please take your club back to a Titleist pro shop or retailer and have them set up a warranty - we will get a new shaft to you pronto.  There should be no gap between the ferrule and adapter.

THe same exact thing is happening to my ferrule as well, I took it back and they told me to glue it myself! I was furious! I spend 400 dollars on a club and they treat me like that. I cant keep the thing in place. It is definitely a faulty ferrule. I cant find a Titleist dealer to get me a new shaft. I treat my clubs like fragile golden eggs, this is nothing that we have done to our clubs! 

Hi Andrew,  Can you give me a call?  1-888-TITLEIST.

This is an interesting thread.  I've got the same problem. 

Jan

Please clarify what Titleist will do- as I plan to bring my 910 D2 to the local Golf Galaxy.The gap is present but does not appear to effect performance.I am concerned that the condition will worsen.HELP please.Can you please email me with your response. Thanks ps I have only played approx. 6 rounds with the new driver and I love it-longest and most forgiving driver I have ever played in 46 years.

its happened to several of my clubs. a dab of glue and everything is fine

Hello Andrew,

        I didn't have any problems with the ferrule howerver there is a washer in the club head which rattles from the adjustable system, this is a new club and i'm worried from reading these post from everyone on here that Titleist won't be doing anything about it. I've sent it to be warranteed. What have they done to rectify your situation?

 

 

Josh

Hello Josh, A rattle in the head is sometimes caused by the weight(not being clicked in)being loose. There are two washers, but if the shaft is properly installed, it would be impossible for the washers to rattle because they are snugged up against the head. Can you let us know what shop set up your warranty?

I did tighten it until it clicked. it seemed to be defective. I used it for 2 rounds only. The shop that sent the warrantee is Golftown Ottawa Ontario, And I also made sure the weight was clicked in aswell. This is my first experience with a titleist driver and was very excited to put this in my bag however i do understand these things happen. Ive been with other companies, Both these companies replace the clubs no questions asked. People on here just want the problem solved and seemed in some cases to get the run around. I hope this won't be the case for me. I really liked what i saw from the club's performance. Pending the outcome I look forward to a positive relationship with your brand.

 

Thank you

 

Josh

Hi Josh, Have you checked with Golftown. I believe your driver was already sent back to them.

Josh D

I did tighten it until it clicked. it seemed to be defective. I used it for 2 rounds only. The shop that sent the warrantee is Golftown Ottawa Ontario, And I also made sure the weight was clicked in aswell. This is my first experience with a titleist driver and was very excited to put this in my bag however i do understand these things happen. Ive been with other companies, Both these companies replace the clubs no questions asked. People on here just want the problem solved and seemed in some cases to get the run around. I hope this won't be the case for me. I really liked what i saw from the club's performance. Pending the outcome I look forward to a positive relationship with your brand.

 

Thank you

 

Josh

Hi Josh, We will stand behind all our head, shafts and surefit adaptors and warranty them against any defects within the Warranty period. It looks like Ottawa had a different situation and that driver was fixed under warranty and sent back. Your driver just came into Canada Repairs today.

Im having the same issue with my 910 D3. If i take it to my local Golf Galaxy will do they need to send out the entire drive or just the shaft? Is shipping covered or does that have to be paid for them to send it out. Thanks

So after all of this, The driver was sent back to me with an explination to why it wasn't going to be warranteed eveb though i recieved an email from titilest stating it was fix and sent back, The problem was me having the club reshafted so they wouldn't touch it. Im my opinion this is un acceptable and will most likely be selling the club at a very discounted rate and going to a company to boast about because clearly Titleist does not want that from everyone on of there clients. I work in a field where the "going above and beyond" applies and this was not the case here for me. It's really dissapointing and unfortunate but thank you for your time.

Josh

Hi Andrew, If the ferrule is slipping, it is a cosmetic issue that we would like to take care of. Make sure your Golf Galaxy asks for an expedited call tag so that we can get this back and forth in about week. There will be no expense to you, but the entire driver will need to be sent back so that they can check both head and shaft.

Thank you Cathi.