Josh D

So after all of this, The driver was sent back to me with an explination to why it wasn't going to be warranteed eveb though i recieved an email from titilest stating it was fix and sent back, The problem was me having the club reshafted so they wouldn't touch it. Im my opinion this is un acceptable and will most likely be selling the club at a very discounted rate and going to a company to boast about because clearly Titleist does not want that from everyone on of there clients. I work in a field where the "going above and beyond" applies and this was not the case here for me. It's really dissapointing and unfortunate but thank you for your time.

Josh

Hi Josh, We will always stand behind authentic Titleist components - heads, shafts and surefit adapters. I spoke with Canada to see what happened with your club and it seems that the rattle in your head was caused by a non Titleist adaptor that was put on an aftermarket shaft. The non Titleist adaptor did not fit properly and caused the metal washer to rattle. There also appeared to be some loose epoxy in the shaft from that reshafting that also contributed to the rattle. If the head had been defective and not damaged by the non Titleist adaptor, they would have repaired/replaced the head under Warranty (even with the non Titleist adaptor and shaft), but when they put a genuine Titleist adaptor and shaft on your head, it performed perfectly.

Cathi, I'm trying to check on my d3 that was sent out to you a week ago. It was sent out through Golf Galaxy. Andrew Zaborniak

I checked with our Warranty department and it has not be received yet.  Golf Galaxy uses a different shipper than we normally use.  Once we receive it in our Warranty department, it will go out in 24 hours.