custom orders

If I order irons with custom lie angles or lofts, how are they made?  Are they manufactured to those specs, or are standard clubs bent to those specs? 


they are bent to those specs from standard.

I ordered a set of AP2 irons LH 5-PW from Golf Galaxy store #00602 X100 shafts soft stepped and +2 upright lie. The lie change was not done and I now wonder if my shafts were soft stepped. What are my options


Please give us a call at 1-888-TITLEIST.  Cathi or myself can assist you in figuring this out.