new titleist bag

how do they think your going to get the shoulder strap out of the bottom of the bag when its hooked on to the divider  and you cant reach it ... what you supposed to rip it till you can reach it not liking this at all

i returned it to the pga store and they replaced it with no problem the person working couldn't believe it he said he never seen that before not one of the other titleist bags were like that