Please review the below Shipping details for orders placed on Titleist.com. If you have any questions or would like to speak to a member of our Customer Service team, please call our dedicated support line at: 800-333-4200 or email: firstname.lastname@example.org.
When Will My Order Ship?
Stock Golf Balls (Golf Balls without Text or Logo)
- All orders of stock, non-customized golf balls will ship within 5 business days.
Custom Golf Balls (Golf Balls with Text and/or Logo)
- All orders of custom golf balls (golf balls with text and/or logo) will ship within 10 business days.
- All orders of custom golf clubs will ship within 15 business days. Please note that based on certain shaft and/or grip selections, lead times may be extended.
Golf Gear (Golf Bags, Hats, Headcovers, Accessories and Travel Gear)
- All golf gear items will ship within 2 business days or less.
Personalized Golf Hats (Hats with Embroidered Text)
- All personalized golf hats items will ship within 10 days or less.
How Much Is Shipping? How Long Will My Order Take To Arrive?
||3-7 business days after order has shipped.|
||3-7 business days after order has shipped.
||2 business days after order has shipped.|
||$25.00||1 business day after order has shipped|
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Need It ASAP?
In the event that you need an order shipped out quickly, email us at email@example.com. Please note that a "business day" is Monday through Friday, excluding all federal holidays. Customer Service is also available via phone at 800-333-4200.
Currently, Titleist.com orders cannot be shipped to addresses outside of the United States. If you reside in Canada, the United Kingdom or Ireland, or Japan, please visit our websites below to shop and place your order.
Canada - Shop My Pro V1
United Kingdom & Ireland - Shop My Titleist
Japan - Shop My Pro V1
If you purchased golf balls that were not personalized or customized and would like to talk to our Titleist experts about a return, please contact our customer service team at (800) 333-4200 Monday-Friday 8:00AM - 5:00PM EST.
All sales of personalized or custom products are final and may not be returned. If you purchased a personalized or customized product online and you would like to talk to our Titleist experts about any inaccuracies, defects, or if it was damaged during shipping, please contact our customer service team at (800) 333-4200 Monday-Friday 8:00AM - 5:00PM EST.
If you are not satisfied with your purchase, contact us within 30 days of receipt. Please call us at (800) 333-4200 to obtain a pre-paid return label(s). All returned items must be in NEW and UNUSED condition, and we will not accept returns for the following: Stamped Wedges. All returns will be inspected prior to credit being issued. Items returned must be accompanied by the original Packing Slip.
Please allow a minimum of 10 days for us to receive and process your return. You can expect a refund within 30 days of when we receive your return. We'll notify you via email once we've processed the returned product(s). We'll credit or refund the value of the merchandise total. Shipping and handling charges are not refundable.
If you are not completely satisfied with your Golf Gear purchase(s) on Titleist.com, you may return it to us for a refund. We will refund unused, unaltered Golf Gear merchandise with all of the labels and tags attached within 30 days of original purchase date. Shipping and handling charges are not refundable. Final sale items are not eligible for returns. Please see your packing slip for instructions or contact our customer service team at (800) 333-4200 Monday-Friday 8:00AM - 5:00PM EST.
The Titleist golf club repair department performs general club repair such as reshafting, loft and lie adjustments, and regripping. If your Titleist Brand clubs have repair or warranty needs, please contact our customer service team at (800) 333-4200 to discuss options available to you. At Titleist Golf, we stand by the quality of our products and will discuss all available options with you.
Some golf club repairs performed by a third party may affect the integrity of the club and render it unserviceable by Titleist.