Frequently Asked Questions
For an update on trade status, what is the best practice to follow?
In the valuation tool above, you can select “Track” which allows you to enter your trade-in number and email address that will provide the current status of the return or the Golf Blue Book customer service team can be reached by phone at 866-272-0099 or 919-719-7949.
What is the best email to contact for an update on your trade-in?
The Golf Blue Book customer service team can be reached by email at questions@golfbluebook.com.
How much do shipping labels cost?
If your trade-in is valued at $99.00 or greater you will be issued a pre-paid FedEx shipping label. Trade-ins of less than $99.00 must use the provided FedEx label, however, a $9.99 USD shipping fee will be deducted from your trade-in value.
How does shipping work?
All trade-ins coming from the continental United States will receive a FedEx label; however only some will be free of charge (see question 3 for more details). Trade-ins with originating addresses outside of the continental United States, are to be shipped at your own expense.
Where can I find a box?
You can utilize the same box from your Titleist purchase if the clubs will fit. Otherwise, any box you can find that fits the clubs will do. If all else fails, you can purchase a box through FedEx when shipping out the trade.
How many clubs can I trade-in at one time?
There is no limit to the number of clubs you can trade in. You can continue to add them to the cart until finished.
How do I get paid?
You will be paid via check. The Golf Blue Book will mail a physical check to the address provided upon submitting your trade-in. The payer of the check will be Worldwide Golf Shops (Golf Blue Book’s parent company).
How long will it take for my trade-in to be completed and payment issued?
From shipment receipt, Golf Blue Book kindly asks for 9-12 business days for your trade-in to be processed and for your check payment to be mailed via USPS.
What if I have questions about the received value of my trade?
If there is a discrepancy in the value of your trade, the Golf Blue Book customer service team will communicate the details along with the updated value of your trade. If your trade-in value equals or exceeds the value quoted on the packing list, you’ll receive an email confirming the trade-in has been completed. If you have any additional questions please contact the Golf Blue Book customer service team by email at questions@golfbluebook.com or by phone at 866-272-0099 or 919-719-7949.
What is your condition scale?
Golf Blue Book has four distinct condition categories set through the trade-in program. A club in New condition has never been hit and all accessories (e.g. head cover and tool when applicable) must be included with the club. A club in Mint condition has had limited use and will show minimal wear. Good condition covers a majority of used clubs as these have been played and cared for in an appropriate fashion. A club in Fair condition would depict advanced wear on the clubs, including but not limited to visible paint chips, scratching to the face, sky marks, etc.
Where can I find the condition scale?
If you have any direct questions regarding the condition guide, please click on the information mark next to the condition when adding a club to the cart.
Does condition of the product dictate the trade-in value?
Yes, the condition of your product does matter. The better the condition of your product, the higher the trade-in value. The condition of your product will be evaluated by our staff. If there is a discrepancy in the condition quoted on the packing list versus what is received, the Golf Blue Book customer service team will contact you via email to detail the updated value of your trade-in.
What if an item is not accepted for trade?
Whether the item is damaged, has excessive wear, or is a model that does not have any trade-in value; the Golf Blue Book customer service team will contact you via email and offer to return the item, dispose of the item, or repair the item. Upon your direction on how to proceed, return shipping, or repair charges will be deducted from your trade-in value.
Does it matter if I am trading in a driver and purchasing an iron set?
You can select any clubs to trade-in regardless of the items you are purchasing.
How do I add or subtract clubs once a trade-in has been submitted?
If your trade-in has been submitted but not shipped, please create a new trade-in with the proper adjustments and disregard the original return. The Golf Blue Book customer service team will be happy to adjust a trade-in if the return is in transit. Please contact the Golf Blue Book customer service team by email at questions@golfbluebook.com or by phone at 866-272-0099 or 919-719-7949 and the team will work with you to modify the return.
What if I have an item to trade in that is not listed?
If you are looking to trade-in an item that is not listed, you can send the Golf Blue Book team an email with photos of the item to determine if pricing can be provided.
What is considered an iron set?
Iron sets must include a minimum of five consecutive clubs within the set, each with matching shafts. The set must also include a pitching wedge (PW).
What if I am trading in a combo set?
If you are interested in trading a combo iron set that is not listed, please contact the Golf Blue Book customer service team by email at questions@golfbluebook.com or by phone at 866-272-0099 or 919-719-7949. To be considered for a return, the combo set must have matching shafts.
