Frequently Asked Questions
1. For an update on trade status, what is the phone number to call customer service?
A: The 2nd Swing customer service team can be reached by phone at 612-208-1455.
2. What is the best email to contact for an update on your trade-in?
A: The 2nd Swing customer service team can be reached by email at support@golftradein.com.
3. How much do shipping labels cost?
A: You will be charged $9.99 by 2nd Swing for each shipping label requested for your return.
4. How does shipping work?
A: During checkout, you can select to use pre-paid FedEx shipping labels for $9.99. These are flat-rate labels that cover any size box, and the cost is deducted from the end total of the order. The $9.99 fee covers the shipping of the box. However, it does not cover the box itself or the packaging materials needed.
5. Where can I find a box?
A: You can utilize the same box from your Titleist purchase if the clubs will fit. Otherwise, any box you can find that fits the clubs will do. If all else fails, you can purchase a box through FedEx when shipping out the order.
6. How many clubs can I trade-in at one time?
A: There is no limit to the number of clubs you can trade-in. You can continue to add them to the shopping cart until finished.
7. How do I get paid?
A: You can be paid with a check or through PayPal. If you choose a check, 2nd Swing will mail a physical check to the address provided on the account. Through PayPal, you will receive a direct deposit to the PayPal email address entered on the account. NOTE: PayPal charges a 2.9% convenience fee for direct payments.
8. How long will it take for my order to be completed?
A: 2nd Swing kindly requests 5-7 business days from the arrival of the package to fully process and evaluate your trade-in. You will receive a fully detailed summary via email with all items received once the order has been fully processed.
9. What if I have questions about the received value of my trade?
A: The full summary email will be sent out at the completion of the order. If you have any questions or issues with the completed order, please give 2nd Swing a call at 612-208-1455 and they will answer any questions you may have.
10. What is your condition scale?
A: 2nd Swing has three distinct condition categories set up through the trade-in program. A club in the New category has never been hit. The Average category covers the majority of used clubs that have light-to-normal wear and tear. Below Average would depict advanced wear on the club(s), including but not limited to visible paint chips, scratching to the face, or sky marks.
11. Where can I find the condition scale?
A: If you have any direct questions regarding the condition guide, please click on the question mark next to the condition when adding a club to the cart. There you will see pictures showing some examples of each condition.
12. Does it matter if I am trading in a driver and purchasing an iron set?
A: You can select any clubs to trade in regardless of the items you are purchasing.
13. How do I add or subtract clubs once an order has been submitted?
A: The 2nd Swing customer service team will be happy to adjust an order after it has been submitted. Please call 612-208-1455 and the team will work with you to modify the return.
14. What if I have an item to trade in that is not listed?
A: If you are looking to trade in an item that is not listed, you can send the 2nd Swing team an email with photos of the item to determine if pricing can be provided.
15. What is considered an iron set?
A: Iron sets must include a minimum of four consecutive clubs within the set, each with matching shafts. The set must also include a pitching wedge (PW).
16. What if I am trading in a combo set?
A: Combo sets will be quoted on a manual basis. To be considered for a return, the combo set must have matching shafts. Please give the 2nd Swing team a call at 612-208-1455 for a combo set quote.
