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Custom Club order delay

John L

So I'll give you alittle back story. Ordered a club on Dec 22nd. 13.5 910F 7Z08 X-stiff from TGW. come to find out titleist no longer offers, No biggie. on Dec 26th we updated the order to be the same club with the Speeder tour spec VC8.2 x-stiff. witch is an offline custome offer. witch i appreciate titleists extremly wide selection. my only thing is the club isnt expected to ship from titleist untill feb 8th. i know you guys have a three week window for custome orders. is there any special reason for haveing almost a 6 week delay on this one?



2 Replies

  1. Cathi, Titleist Club Concierge

    Hi John, We were closed for much of the Christmas holiday between Dec 22nd and January 2nd.  Once an "off menu" order is placed, it is ordered that day and then we have to wait for the shaft to arrive.  If your order was changed with TGW on December 26th, it may not have been placed until January 2nd when we opened at full staff.  An "off menu" shaft is not a shaft that we have a history of ordering and we will quote a 4 week lead time.  If the shaft arrives earlier, we will build and ship right away.

  2. John L

    Thanks Cathi, I appreciate the update. I hope to get luck and you guys recive the shaft early. again thanks for your help

    Cheers greens and fairways to all


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