March 29, 2021 at 06:27 PM
By Paul T
Paul Talpharetta, GA
I ordered and received my custom golf balls from this years 4 for 3 'sale'. Unfortunately only 3 dozen balls arrived for the full price of 3 dozen balls.
I sent a note to customer service with my order number.
They wrote back that I had to have ordered 4 dozen to trigger the free dozen AND logo'ed balls were not part of the deal (I did add a TT logo at the added cost).
Looking back, it was my mistake that I did not pickup the instructions to add 4 dozen to my cart for a buy 3 get one free sale - my bad. And I did not click into the fine print to see that when you add a logo, the free dozen does not apply.
Was hoping they could remediate the issue (refund for 1 dozen or send a dozen plain balls) - nope.
However...every other vendor site (TGW, GolfGalaxy, Golfballs.com....) has the customer adding 3 dozen to their cart in order to get the 4th free.
Titleist.com appears to be the only site that asks you to add 4 to your cart.
I was surely comparing between sites before I decided to order from Titleist.com. Some sites even bundle the 4 for 3 into one SKU to avoid confusion.
Furthermore, the logo balls not being included is buried in the details - even though it is not highlighted.
Yes I made the original order mistake, but I am disappointed in Titleist for not being able to remediate in any way.
I would suggest better clarity on the Titleist web site in the future - I assume I am not the only (idiot).
Chuck ZMt Pleasant, SC
Brock LFort Myers, FL
Not to be a rude, but they couldn't possibly be more clear and to the point.
March 31, 2021 at 03:23 PM
To give a complete picture.
After some additional 'expression of my dissatisfaction'...Titleist customer support eventually agreed to send me a dozen balls.
greg pChicago 'burbs, IL
Darryl MWichita, KS
Jim SEast Point, GA
Tom BNorthborough, MA
Frank PPort St. Lucie, FL
Mark KNashville, TN
April 09, 2021 at 01:16 PM
I ordered mine yesterday, feels good to be stocked up! What has been everyone's recent experience with shipping times? Wondering when to expect them.
Johnny TeeMississauga, ON
Haven't registered for Team Titleist yet?