4 for 3 sale complaint

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By Paul T

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  • 22 Replies
  1. Paul T

    Paul T
    alpharetta, GA

    I ordered and received my custom golf balls from this years 4 for 3 'sale'. Unfortunately only 3 dozen balls arrived for the full price of 3 dozen balls. I sent a note to customer service with my order number.

    They wrote back that I had to have ordered 4 dozen to trigger the free dozen AND logo'ed balls were not part of the deal (I did add a TT logo at the added cost).

    Looking back, it was my mistake that I did not pickup the instructions to add 4 dozen to my cart for a buy 3 get one free sale - my bad. And I did not click into the fine print to see that when you add a logo, the free dozen does not apply. Was hoping they could remediate the issue (refund for 1 dozen or send a dozen plain balls) - nope.

    However...every other vendor site (TGW, GolfGalaxy, Golfballs.com....) has the customer adding 3 dozen to their cart in order to get the 4th free.

    Titleist.com appears to be the only site that asks you to add 4 to your cart.

    I was surely comparing between sites before I decided to order from Titleist.com. Some sites even bundle the 4 for 3 into one SKU to avoid confusion.

    Furthermore, the logo balls not being included is buried in the details - even though it is not highlighted.

    Yes I made the original order mistake, but I am disappointed in Titleist for not being able to remediate in any way.

    I would suggest better clarity on the Titleist web site in the future - I assume I am not the only (idiot).

  2. Chuck Z

    Chuck Z
    Mt Pleasant, SC

    I have ordered the specials over the years and have never had an issue. The Loyalty Rewarded program is only offered once a year in the spring for a short period of time. I checked the site and found the instructions in the ad that are in red, and found them to be rather clear and have cut and paste them below. As a long time loyalist and customer I am truly sorry that you misunderstood the instructions, which clearly states "no logos', and the "4th dozen must be added to your cart to qualify". This is the first complaint that I have seen over the years regarding the promotion. With respect.

    $50 /dozen
    Loyalty Rewarded: Buy 3 Dozen Pro V1, Pro V1x or AVX and get the 4th dozen free. All 4 dozen must be identical. No logos available. 4th dozen must be added to your Cart to qualify. Extended lead times apply.
  3. Brock L

    Brock L
    Fort Myers, FL

    Was very clear for me.
  4. Brock L

    Brock L
    Fort Myers, FL

    Not to be a rude, but they couldn't possibly be more clear and to the point.

    Post Image

  5. Paul T

    Paul T
    alpharetta, GA

    To give a complete picture.

    After some additional 'expression of my dissatisfaction'...Titleist customer support eventually agreed to send me a dozen balls.

  6. Chuck Z

    Chuck Z
    Mt Pleasant, SC

    Paul T said:

    To give a complete picture.

    After some additional 'expression of my dissatisfaction'...Titleist customer support eventually agreed to send me a dozen balls.

    And who says Titleist customer service is not the best. I sincerely hope you appreciate them going out of their way to meet your "expression of dissatisfaction" and sent you a dozen golf balls. No mention of that was in your post and hope that you will pay closer attention to the ads in the future. Kudos to Titleist customer service. A public nice thank you goes a long way on this site, for those folks work hard to take care of us.
  7. greg p

    greg p
    Chicago 'burbs, IL

    Typical Titleist customer service. I just knew that was going to happen.

  8. I'm glad they were able to solve your issue. That's why I consider this the best golf company by far.
  9. Darryl M

    Darryl M
    Wichita, KS

    Hmm, I have never had that issue with my golf ball orders over the years.

    Sounds like you got it taken care of by getting that 4th dozen of golf balls.

    Enjoy,
    DM
  10. Jim S

    Jim S
    East Point, GA

    This is Titleist being Titleist, even when we mess up. Thanks Titleist.
  11. Tom B

    Tom B
    Northborough, MA

    I've done the 4/3 promotion for years, AND ordered logo balls, including TT logo, off the website. The promo balls give allow you to get a special number and your initials or 2 or 3 lines on the side, but not any logos (I'd order them too if they were included). Good and typical Titleist customer service to do everything to make it right for you.
  12. Frank P

    Frank P
    Port St. Lucie, FL

    All's well, that end's well!
  13. So I locked down my order for 4 dozen Prov1x s with Enhanced Alignment and my initials. Also, saw that my local PgaTour Superstpre had some of the big 4 for 3 boxes on the shelves so I picked up one of those. Feels good to be stocked up for the year with the new Prov1x.
  14. Chuck Z

    Chuck Z
    Mt Pleasant, SC

    Guess some folks just do not appreciate what customer service does, like us real loyalists do. Just saying.
  15. Not only does Titleist make amazing golf products with us in mind, they also have and provide the bust customer experience and service in the industry. And just like their equipment clubs, balls, gloves bags, etc. They are always first, and theres no one even in a close second ever.
  16. Chuck Z

    Chuck Z
    Mt Pleasant, SC

    Placed my order today. Number 8 with a blue Z.
  17. Mark K

    Mark K
    Nashville, TN

    I ordered mine yesterday, feels good to be stocked up! What has been everyone's recent experience with shipping times? Wondering when to expect them.

    Thanks all!
  18. Brock L

    Brock L
    Fort Myers, FL

    Mark K said:

    I ordered mine yesterday, feels good to be stocked up! What has been everyone's recent experience with shipping times? Wondering when to expect them.

    Thanks all!

    Mine were 10 days order to arrival.
  19. Chuck Z

    Chuck Z
    Mt Pleasant, SC

    Mark K said:

    I ordered mine yesterday, feels good to be stocked up! What has been everyone's recent experience with shipping times? Wondering when to expect them.

    Thanks all!

    With the special, there is a high demand put on the folks up in the Northeast. They do an excellent job with the specials in the spring. If it is a stock item, no additional printing, maybe a week? Hard to say being we are on this end and there is not a promised delivery time. I have six dozen of this year's model and time is not an issue for me. They might surprise you and show up next week. I would just set back and wait for Santa FedEX to put a nice surprise on your front porch. You know, like when we were young and it was Christmas morning. No worries.
  20. Chuck Z

    Chuck Z
    Mt Pleasant, SC

    Mark K said:

    I ordered mine yesterday, feels good to be stocked up! What has been everyone's recent experience with shipping times? Wondering when to expect them.

    Thanks all!

    GO VOLS and Anchor Down.....
  21. I ordered mine about 10 days ago and they are scheduled for delivery on Sunday. Surprised how quickly they shipped. I got the Enhanced Alignment with personalization.
  22. Turns out I received part of my order. I ordered 4 dozen Enhanced Alignment with personalization which qualified for the free dozen. And I also ordered another dozen yellow with personalization.

    I received the dozen yellow personalized. The 4 for 3 is still in process.

    No worries as this is in accordance with their stated shipping times. Just wanted to clarify.
  23. Johnny Tee

    Johnny Tee
    Mississauga, ON

    Ordered mine on Monday, received them Wednesday, that was awesome!!! Thanks Titleist!

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