Golf club warranty/repairs.

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By Jon M

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  • 3 Replies
  1. Jon M

    Jon M
    Bedford, TX

    I got off work Friday and made a blazing trail to Golfsmith to purchase my 913F. I was so stoked to go play Saturday morning. To my dismay I noticed after a couple of clubface strikes the paint has chipped in two places. It was at this time I noticed a dent in the crown of the club, its a very small one but a dent none the less. I did take it back to Golfsmith yesterday and I had to fill out a form for them to send it back to Titleist. :((( So bummed! My question to anyone is when I read the warranty clause correctly it says to take the club back to the retailer and they will replace it and Titleist will deal with them directly. How come I now have to wait, as he says, " at least 2 weeks " to get my club back when he can just go get one off the shelf and I remain a happy camper.
  2. Cath D.

    Cath D.
    Carlsbad, CA

    Hi Jon,

    Can you call us?  888-TITLEIST

  3. Jon M

    Jon M
    Bedford, TX

    Thank you Cathi.  The club will be sent in  directly from a different retailer at the request of the gentleman I spoke with. As of today I will I am also changing my retailer for titleist goods. You provided the service I expect with the brand " Titleist".

  4. Jon M

    Jon M
    Bedford, TX

    I already have, thank you again.

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