Should be zero gap!

The screw should tighten without any friction and the pieces fit together.   See below.
Ryan Crysler
Head Instructor
My Golf Performance Center
512.850.5721
mygolfperformance.com

This is how mine looks. I bought it the first week it came out. They said I could be cold weather, but I have mainly been hitting indoors or outside with heaters, so I don't know if i should send it in to titleist or what i should do. I have even taken the head off and screwed it back in and made sure it makes the click sound, but there is still a gap.

I believe we are looking at a ferrule issue, the black piece below the "number ring."  It's quite possible that temperature changes have affected the epoxy holding the ferrule in place.  If you can move it by pressing up (in the photo) with your fingers, all you would need is a little dab of crazy glue and it should return to ideal.

Ryan Crysler
Head Instructor
My Golf Performance Center
512.850.5721
mygolfperformance.com

Hi Jonathan, Please take your club back to a Titleist pro shop or retailer and have them set up a warranty - we will get a new shaft to you pronto.  There should be no gap between the ferrule and adapter.

thanks i will talk to my club pro.

Cathi, same issue here(but a D2).  A rep just happened to be at the course I played yesterday and told me otherwise.   I'd like to just get a new shaft, but I was told that a total replacement would happen.  Can you check that?  I'm hoping the shop where I purchased it from might have the same combination or at least the shaft to change out so I can still have a driver.

Hi John,

Take your driver into your local pro shop or course and have them call the Warranty department..  We will send you a new shaft, not a total replacement.

Hi Cathi,

Can I take it to any authorized retailer of Titleist to get the shaft replaced or does it have to be from place of purchase? I received my D3 as a gift so it's not convenient to take it to place of purchase. Also, how long does it take to send out a new shaft so I know how long I'll be without the driver. Thanks.

Will

You can take your driver to any authorized Titleist retailer and they can set up the Warranty repair for you.   All 910 warranty repairs will be handled within 24 hours of receipt in the Warranty department.  Please have your pro shop request a shipping label and we will ship it back 2 day air.  So, it should take 2 days to get here 1-2 days in house and 2 days back to you.  We will be closed here in Carlsbad on Monday, the 30th for Memorial day.

I have the same exact problem with the space getting bigger. If i take it to the shop i bought the driver at they can contact the warranty department? what if I want to get a different shaft as a replacement is that possible?

Hello Shaun,  They will repair the ferrule, not replace the shaft.  You can order a separate shaft for the 910 and it will come with an adapter and a weight.

my current shaft with the problem is a rip 60 stiff, can i send it back to the warranty and get an extra stiff replacement?

So, just to be sure, is Titleist repairing  or replacing shafts with these gaps?  If this is repaired and then happens again, are customers going to be able to get a replacement shaft?

THe same exact thing is happening to my ferrule as well, I took it back and they told me to glue it myself! I was furious! I spend 400 dollars on a club and they treat me like that. I cant keep the thing in place. It is definitely a faulty ferrule. I cant find a Titleist dealer to get me a new shaft. I treat my clubs like fragile golden eggs, this is nothing that we have done to our clubs! 

Hi Andrew,  Can you give me a call?  1-888-TITLEIST.

This is an interesting thread.  I've got the same problem. 

Jan

Hello Andrew,

        I didn't have any problems with the ferrule howerver there is a washer in the club head which rattles from the adjustable system, this is a new club and i'm worried from reading these post from everyone on here that Titleist won't be doing anything about it. I've sent it to be warranteed. What have they done to rectify your situation?

Josh

I did tighten it until it clicked. it seemed to be defective. I used it for 2 rounds only. The shop that sent the warrantee is Golftown Ottawa Ontario, And I also made sure the weight was clicked in aswell. This is my first experience with a titleist driver and was very excited to put this in my bag however i do understand these things happen. Ive been with other companies, Both these companies replace the clubs no questions asked. People on here just want the problem solved and seemed in some cases to get the run around. I hope this won't be the case for me. I really liked what i saw from the club's performance. Pending the outcome I look forward to a positive relationship with your brand.

Thank you

Josh

Im having the same issue with my 910 D3. If i take it to my local Golf Galaxy will do they need to send out the entire drive or just the shaft? Is shipping covered or does that have to be paid for them to send it out. Thanks

So after all of this, The driver was sent back to me with an explination to why it wasn't going to be warranteed eveb though i recieved an email from titilest stating it was fix and sent back, The problem was me having the club reshafted so they wouldn't touch it. Im my opinion this is un acceptable and will most likely be selling the club at a very discounted rate and going to a company to boast about because clearly Titleist does not want that from everyone on of there clients. I work in a field where the "going above and beyond" applies and this was not the case here for me. It's really dissapointing and unfortunate but thank you for your time.

Josh

I checked with our Warranty department and it has not be received yet.  Golf Galaxy uses a different shipper than we normally use.  Once we receive it in our Warranty department, it will go out in 24 hours.  

Thank you Cathi.

there shouldnt be a sugnificant gap maybe you should take a picture using the macro setting and post it so we can see better what your talking about

There should not be a gap if everything is lined up properly.